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Delivery And Returns


  • We endeavour to despatch goods within 3 working days of purchase - Usually next day.
  • Average delivery times - UK next day, Non-UK 3-5 working days.
  • Most deliveries will need to be signed for.
  • All goods are subject to availability.
  • Large items will need to be delivered on a pallet - delivery costs will be quoted specifically for these items
  • Deliveries are made on our behalf by third party courier service providers - we will provide parcel tracking details.

Upon delivery the goods should be inspected before signing the driver's delivery note. If there is any visible damage, it is important to sign for the goods as damaged on the delivery note.

Please Note: Deliveries are made on our behalf by a third party carrier and whilst we make every effort to ensure that deliveries are made on a specified day, we cannot guarantee deliveries and will not enter into claims for compensation should a delivery failure occur. In these rare circumstances we will, of course, make every effort to rectify the problem with the utmost urgency.


4.1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 

4.2 (a) We reserve the right to charge for the cost of the original delivery

4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
in the event that the product has been used
in the case of software, audio or visual products, where the packaging has been unsealed

The provisions of this clause 4.4 do not affect your statutory rights.


Hickleys Ltd

Castle Street




United Kingdom

+44 (0)1823 328500

Contact Hickleys 

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